Refund policy

Draft for review — replace bracketed details and approve before accepting real purchases.

Draft policy

Operator: [legal company name]. Effective date: [date]. Contact info@estengenai.com for billing support. Payments are not yet enabled. This draft will be finalized before checkout opens.

Failed generation

The intended policy is to charge credits only for completed generations. Credits reserved for a failed operation should be released. No credits are charged while AI processing is unavailable.

Requesting a refund

Send the purchase reference, account email and a short explanation. Do not send card numbers or passwords. Eligibility, response deadline and processing time: [confirm before launch]. Approved refunds are intended to return to the original payment method.

Unused credits and bonus credits

Define the refund rules for unused paid credits and the treatment of associated bonus credits before accepting payments. Bonus credits have no separate cash purchase price. No expiry is planned for purchased credits; final account-closure terms must be confirmed.

Consumer rights

Mandatory cancellation and consumer rights remain applicable. Where local law permits special rules for digital content or services, obtain the required information and specific consent before performance. A general agreement checkbox must not be treated as a blanket waiver of statutory rights.